Voice Service – NIHI IT SERVICES

Call Center Solution

Inbound Calling

Because our solution is cloud-based, its easy to instantly setup & scale. There are several features that differentiates the best inbound call center software from the rest. We have the most powerful workforce management tools and agent tools to create a seamless customer experience.

Businesses use inbound call center solutions to efficiently manage and respond to customer support or inbound sales queries. They employ several key features such as interactive voice response and call routing to all incoming calls.

Outbound Calling

Make outbound processes faster, more efficient, and more effective with NIHI IT SERVICES. With NIHI IT SERVICES outbound solution, you can create and run multiple outbound campaigns simultaneously. Each campaign can use agents from different or the same skill set, department, or team.

We connect you with a solution advisor who will deeply understand your requirements before recommending a solution that perfectly matches your business goals. Businesses use outbound call solutions for sales or telemarketing. They may also use outbound calls for proactive customer support, callbacks, to give notifications, or to run surveys.

Blended Call Center

Growing business use blended call centers for improved operational efficiency Optimizes agent time. Conduct outbound activities when inbound volumes are low. Gives your agents all the tools they need to win trust and resolve problems. Enables a single agent to fully manage a customer account.

Our cloud-based solution can be set up in minutes. No hardware or software is needed. Simply log in to get started. And scale up or downsize agents instantly. Use our intuitive, visual interface to build multi-level IVRs with ease. Design better call flows and self-service without writing a line of code. Evenly distribute workloads amongst your agents whether they’re working from home or office, anywhere in the world. Get 70+ real-time and historical reports to supervise agents from anywhere, and help them faster when things go wrong.

Cloud Telephony

Shift your telephony system to the cloud with an easy-to-integrate cloud phone system that reduces fixed costs, streamlines call management, boosts customer experience, delivers real-time actionable insights, and enables remote work.

Conventional business telephone systems relied on Private Branch Exchange or PBX networks where human operators would manage the switchboards to plug wires to close a call circuit. Organizations used the PBX system to carry out internal as well as external communications using different communication channels like VoIP, ISDN, or analog. Today, PBX phone systems are available as both on-premise and off-premise solutions.

Automated Telemarketing

Telemarketing is marketing your products or services directly to your potential clients, over the phone. This highly personal approach is an extremely powerful selling method when done right. Telemarketing is cost-effective, effortlessly multiplies your reach, and is one of the best ways to build rapport with your customers. You can get instant engagement, instant feedback, and instant sales.

Telemarketing is one of the most challenging sales methods. It is interruptive in nature and generally uninvited. And can be stressful for sales agents since leads often respond rudely or angrily. Telemarketing has developed a poor reputation due to phone-based fraud and manipulation.

CTI Integrations

NIHI IT SERVICES is built on an open API architecture. That means it can integrate with almost any other business tool including custom CRM and ticketing solutions.

We want to simplify lives for our customers and agents. our call center solutions has really benificial for customers. Customers auto-connect with their personal brokers, a Slack integration eased queue management, and the Hubspot dialer integration has amped up agent productivity.

SIP Trunk

Today Businesses look for tested and reliable interface solutions to transmit voice and data in a cost-effective manner. Bridge the communication gap with a comprehensive suite of solutions that offers industry first SLA-backed Session Initiation Protocol (SIP). Our trunk solution is an advanced voice connectivity product, with the best-in-class IP solution which replaces traditional multiple fixed PSTN lines with a single physical link that can support unlimited calls. It is easy and cost-effective to scale by reducing need for maintenance and additional hardware. Our unmatched SLA offering includes network service availability of 99.5%.

Benefits of Using SIP Trunk

Toll Free

Who doesn’t like to feast on free support and services? Amazing businesses work on the paradigm of providing ultimate customer satisfaction. And this ain’t easy! involves handling hundreds of calls on a daily basis, including exchange, complaint, inquiry and account related calls.

Another important point is, save your customer’s time by directing them to the right department or the person concerned. This further reduces any chances of miscommunication and the unrewarding flow of incorrect transfers from one department to another.